Frequently Asked Questions

1. What does Heritage Digital actually do?

We build handcrafted websites, SEO strategies, and digital marketing campaigns specifically for antique dealers, art sellers, and restorers. Our goal is to help you sell more online, attract serious collectors, and protect the value of your expertise.

2. Why antiques and fine art?

Unlike general agencies, we’re specialists. We grew up around antiques and understand the language, trust, and reputation this trade relies on. That insight is what makes our websites convert collectors, not just attract clicks.

3. What services do you offer?

We cover:

  • Bespoke web design

  • SEO (antique-specific)

  • Content creation (blogs, video, photography)

  • Digital marketing strategies

  • Consultation & training

  • Optional add-ons like professional photoshoots, printed packs, and reels

4. How much do your packages cost?

We offer three handcrafted packages:

  • Starter Edition – £1,495

  • Growth Edition – £2,395

  • Legacy Edition – £3,995

Each package includes ecommerce integration and is tailored to your business.

5. Do you offer payment plans?

Yes. We integrate Klarna so you can pay a deposit and spread the balance, lowering the entry point and giving you flexibility.

6. How long does a website take to build?

On average:

  • Starter: 2–3 weeks

  • Growth: 3–5 weeks

  • Legacy: 6–8 weeks

Complex ecommerce setups may take slightly longer.

7. Do I need technical knowledge?

No. We handle everything — design, setup, SEO, and training. We’ll show you how to make simple updates, but we can also manage everything ongoing if you’d prefer.

8. Will my website work on mobile?

Yes. Every Heritage Digital site is fully responsive, designed to look elegant on mobiles, tablets, and desktops.

9. What makes Heritage Digital different from other agencies?

We’re niche specialists. Other agencies design for “everyone.” We design for dealers, collectors, and restorers. That means we know how to build credibility, showcase objects properly, and integrate ecommerce that feels like a gallery, not a jumble sale.

10. Can you integrate ecommerce?

Yes. Every package includes ecommerce. From basic shop functions to full catalogue systems with secure payments, shipping, and deposit/instalment flows, we make it easy for buyers to commit.

11. Do you only work with antiques?

Our specialism is antiques and art — but we also work with restoration experts, craftspeople, and niche sellers whose businesses thrive on trust and storytelling.

12. Do you provide photography or video?

Yes. We offer optional add-ons such as professional photoshoots, reels, and 360° virtual tours to help you showcase stock and your showroom with the quality collectors expect.

13. Do you write content for us?

Absolutely. Our team can provide SEO-driven blogs, product descriptions, and storytelling copy that builds trust, improves rankings, and engages collectors.

14. How does SEO help antique dealers?

SEO ensures collectors find you first when searching for dealers, categories, or specific pieces online. We optimise for antiques-specific keywords, not generic ones, so you attract buyers ready to spend.

15. Do you offer ongoing support?

Yes. We provide an optional retainer (£295/month or £795 upfront for 3 months) covering updates, SEO monitoring, and continuous improvements.

16. Will I own my website?

Yes. Unlike some agencies, you fully own your site once it’s built. You’re never locked into us.

17. Can you redesign my old site?

Definitely. Many antique dealers already have outdated sites. We can rebuild yours into a modern, ecommerce-ready platform without losing your brand identity.

18. What platforms do you use?

We primarily design on Squarespace and Shopify — both trusted, secure platforms ideal for antiques ecommerce. We choose based on your goals and preferences.

19. Do you work with dealers outside the UK?

Yes. While we’re UK-based, we also work with dealers in the US and Europe. Our strategies adapt to your regional market, with US packages priced accordingly (+25%).

20. Can you improve my social media as well?

Yes. We create reels, run campaigns, and integrate social media into your funnel — turning casual scrollers into serious collectors.

21. How do you know what works in antiques ecommerce?

We’ve studied the sector in detail, including what works for top dealers and what fails. Our sites combine SEO, storytelling, and ecommerce psychology to build trust and increase sales.

22. Is my information secure?

Yes. All our sites use SSL certificates, encrypted payments, and secure hosting. We prioritise protecting both your data and your customers’.

23. Do you offer training after launch?

Yes. Every package includes handover training so you can add items, update content, and manage your store with confidence.

24. How do I get started?

Simply book a free consultation. We’ll review your current setup, show you where you’re losing sales, and outline how we can help. There’s no obligation to commit.

25. What’s the first benefit I’ll notice after launch?

Confidence. Collectors will see a professional, trustworthy site that matches the quality of your stock. You’ll see higher engagement, smoother sales, and a stronger reputation online.